Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Smartside AI, operating Reachly ("Reachly", "we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy.

If you use Reachly for a company or other organization, you represent that you have authority to bind that organization. "You" and "Customer" refer to that organization and its authorized users.

Reachly is an AI-assisted outbound prospecting platform. The Service may help customers connect LinkedIn, email, calendar, enrichment, billing, and CRM tools; build ICPs and audiences; draft and activate outreach cadences; send and receive messages; classify replies; suggest response drafts; manage lead status; and sync status changes to external systems.

We may change, suspend, or discontinue features as the product evolves. Beta, preview, experimental, or free features may be modified or withdrawn at any time.

• You must provide accurate account and billing information and keep it updated.
• You are responsible for the activity of users, workspaces, API keys, credentials, OAuth grants, connected accounts, and devices under your control.
• You must protect passwords, tokens, and connected account credentials and notify us promptly of unauthorized access.
• You may not share accounts in a way that bypasses plan limits, security controls, or billing requirements.

You retain ownership of prospect records, campaign content, business profile materials, uploaded files, connected account data, messages, prompts, and other content you submit to Reachly ("Customer Data"). You grant Reachly the rights needed to host, process, transmit, display, analyze, and use Customer Data to provide, secure, support, and improve the Service.

You represent that you have the rights, notices, permissions, and lawful bases required to collect, import, enrich, store, message, and otherwise process Customer Data through Reachly.

Reachly provides tools for outbound workflows, but you are the sender of your campaigns and are responsible for complying with all laws, platform rules, and industry standards that apply to your outreach. This includes privacy, marketing, anti-spam, consumer protection, telecommunications, employment, and unfair competition laws where applicable.

• Use Reachly only for lawful B2B prospecting and relationship management.
• Do not import, enrich, or message consumer lists, minors, sensitive personal data, protected health information, payment card data, or data you are not permitted to use.
• Include accurate sender identification, truthful content, and any required physical mailing address, unsubscribe method, consent language, opt-out handling, or suppression logic.
• Honor opt-outs, objections, unsubscribe requests, do-not-contact requests, and platform restrictions promptly.
• Configure reasonable sending limits and review deliverability, spam, and account-risk signals before activating cadences.
• Keep records needed to demonstrate your lawful basis, consent, legitimate interest assessment, suppression status, and compliance with prospect requests.

Reachly integrates with third-party services such as Supabase, Vercel, Unipile, Google, email providers, LinkedIn-related workflows, Clay, LeadMagic, Anthropic, Inngest, Stripe, Sentry, Calendly or Cal.com, CRMs, webhook endpoints, and other providers. Your use of those services may be governed by their own terms, policies, rate limits, and technical rules.

You are responsible for ensuring that your use of connected services through Reachly is allowed by those services. Reachly does not guarantee that automation, messaging, enrichment, scraping, synchronization, or connected-account use will be accepted by every third-party platform. Third-party services may suspend accounts, change APIs, reject requests, limit access, or stop operating independently of Reachly.

AI-generated ICPs, filters, copy, classifications, suggestions, insights, summaries, and other outputs are draft assistance. They may be inaccurate, incomplete, repetitive, non-compliant, or unsuitable for your market. You are responsible for reviewing, editing, approving, and using AI outputs.

Reachly does not provide legal, financial, tax, employment, medical, or professional advice. Do not rely on AI output as a substitute for professional review or your own business judgment.

• Using the Service for spam, phishing, fraud, deceptive content, impersonation, harassment, discrimination, illegal surveillance, credential theft, or malicious activity.
• Sending unlawful, misleading, abusive, harmful, infringing, defamatory, obscene, or discriminatory content.
• Attempting to bypass authentication, rate limits, account limits, billing controls, security controls, or usage caps.
• Reverse engineering, scraping, copying, reselling, sublicensing, or providing the Service to third parties except as allowed in a written agreement.
• Uploading malware, attempting unauthorized access, probing systems without permission, or disrupting the Service.
• Using Reachly to build a competing product or benchmark the Service for publication without our written consent.

Paid plans, trials, usage credits, add-ons, and subscription terms are shown in the app, checkout flow, order form, or invoice. Unless a separate written agreement says otherwise, subscriptions renew automatically until canceled, fees are charged through Stripe, and payments are non-refundable except where required by law.

Credits, lead enrichment quotas, connected-account limits, and usage allowances may expire, reset, or be limited according to your plan. You are responsible for taxes, duties, and similar governmental charges other than taxes based on our income.

Reachly and its software, workflows, designs, documentation, models of interaction, trademarks, and other materials are owned by Reachly or its licensors. These Terms do not transfer ownership of the Service to you.

Subject to your compliance with these Terms and payment obligations, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription.

Non-public business, technical, security, pricing, product, customer, and workspace information disclosed through the Service should be treated as confidential. Each party will use reasonable care to protect the other party's confidential information and will use it only for purposes allowed by these Terms.

You may stop using the Service or cancel your subscription as provided in the app or your order terms. We may suspend or terminate access if you violate these Terms, create security, legal, deliverability, platform, or operational risk, fail to pay fees, or use the Service in a way that could harm Reachly, customers, prospects, providers, or third parties.

After termination, your right to use the Service ends. We may retain and delete data as described in the Privacy Policy and any applicable data processing agreement or order form.

The Service is provided "as is" and "as available" to the maximum extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, deliverability, conversion results, account safety on third-party platforms, data enrichment accuracy, AI accuracy, and compliance outcomes.

To the maximum extent permitted by law, Reachly will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost opportunities, lost data, business interruption, reputational harm, deliverability loss, platform account restrictions, or third-party service failures.

To the maximum extent permitted by law, Reachly's total liability for all claims related to the Service is limited to the amounts you paid to Reachly for the Service in the three months before the event giving rise to the claim.

You will defend, indemnify, and hold harmless Reachly and its affiliates, personnel, providers, and licensors from claims, losses, liabilities, damages, penalties, costs, and expenses arising from Customer Data, your outreach, your connected accounts, your violation of these Terms, your violation of law, your violation of third-party terms, or your infringement or misappropriation of third-party rights.

Unless an order form or mandatory law says otherwise, these Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for disputes arising out of or relating to these Terms or the Service.

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify users, such as posting the updated Terms in the app or by email. Continued use of the Service after the updated Terms become effective means you accept the updated Terms.

Questions about these Terms should be sent to tecnologia@smartside.ai.